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How to see your doctor

Appointment Guide


The surgery operates a telephone assessment system. To make an appointment, either telephone 01342 327555 (patients are advised that we may record calls for training purposes) or call at reception during surgery opening hours. On-line booking is available. The appointment system combines book-in-advance appointments and a same-day clinical assessment system. If you telephone at 8.00am on the day that you wish to be seen, the receptionist will take your details and a member of the clinical team will call you first to assess your medical need. The team has appointments available to book that are not open to receptionists.

Please note that we cannot guarantee the doctor of your choice. Should you wish to see a particular doctor, we strongly recommend that you book in advance, but this may mean a wait of up to several weeks.

In brief:

  • Medically urgent cases will always be seen on the same day.
  • Unable to keep your appointment - please do let us know well before.
  • More than one family member needs to be seen - make appointment for each.
  • Need a medical examination - please advise, so that a longer appointment is booked at the correct time.
  • Most of our appointments are 10 minutes to ensure access to a large number of patients who need to be seen. It is therefore helpful when patients with multiple problems attend for the most medically essential one and re-book to ensure sufficient time being available. There may not be sufficient time to address all issues if patients attend with a catalogue of problems and waiting fellow patients experience a delay to be seen.

Telephone Assessment System info.docx

The practice conducts regular staff training and as a result, on Friday mornings, the telephone lines are not open until 9.00am.

This practice actively manages patients who persistently fail to attend an appointment. Please refer to our DNA (Did Not Attend) procedure under Policies.


Please tell us if you would like someone to accompany you during an examination. We have trained members of staff who are DBS checked.


Our receptionists are here to help and will sometimes need to ask further questions to help deal more efficiently with your request. 

If you would like to speak to someone away from the main desk please ask as confidential problems can be discussed in private.





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