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Complaints, Comments, 
            Compliments & Suggestions

We constantly strive to give you the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestions or feel you have reason to complain about the service you received, please contact the Practice Manager. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

COMPLAINTS PROCEDURE

Our practice complaints leaflet gives details of the procedure and is available in our patient waiting area. You are also welcome to print a leaflet from the link below.

Practice Complaints Procedure

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Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Address: The Billingshurst Community Centre, Roman Way
Billingshurst, West Sussex RH14 9QW

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The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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