HOW TO REGISTER FOR ONLINE ACCESS
Online Services are a great way for you to book appointments, order repeat prescriptions and view your medical records 24/7 even when the surgery is closed. You can access them from your Computer, Tablet or Mobile.
There are a few different options for Online Service providers now; they all do similar things but you have a choice in which one you find works best for you.
View the NHS Guidance for Online Apps
The NHS App
The NHS App is owned and run by the NHS. It is a simple and secure way to access a range of NHS Services.
- Get your NHS Covid Pass
- Get advice about Coronavirus
- Order Repeat Prescriptions
- Book Appointments
- Get Health Advice
- View your Health Record
- Register your Organ Donation decision
- Find out how the NHS uses your Data
- View your NHS Number
Patient Access
Patient Access works in partnership with the NHS to connect you to your GP and local health services.
- Book Appointments
- Order Repeat Prescriptions
- View your Medical Record
- Discover local health services (these may be private / paid services not provided by your GP)
- View health articles relating to various conditions
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We recommend registering with the NHS App due to the range of services it offers patients, and ease of use and access.
Registering for your Account
Register for your account with your preferred service. It is up to you whether you use the NHS App or Patient Access, our recommendation would be the NHS App due to the range of services and ease of use and access it offers.
You will need your own email address in order to register, you will be unable to register for an account if you are using the same email address as someone else who is registered for online access, for example a parent or partner.
You will need to set a Password, and for Patient Access you will also need to create a Memorable Word. These are not provided by the surgery and we cannot reset them for you if you are having a problem accessing your account. For issues with your Password or Memorable Word, please contact the App's Support Desk. Links for the Support Centres can be found at the bottom of this page.
Once your account has been created, you will need to Link your account to your GP Practice. Without linking your account, you will be unable to access your health record or book appointments.
Verifying your Own Identity on the NHS App
The NHS App allows you the option of linking your account to the practice without having to come in to the surgery with your ID.
When linking your account, you will be presented with the option of using Photo ID to prove who you are.
You will be asked to:
- Take a Photo of your ID
- Record your face using your Device
- Enter your NHS Number if you know it
If you are having problems proving who you are on the App using your photo ID, you still have the option of linking your account using a linkage key provided by the surgery.
Further Information, Acceptable ID and Troubleshooting can be found on the NHS App Website
Getting your Linkage Key to Link your Patient Access Account
You only need to do this if you want to link your patient access account to the surgery, or if you are unable to verify your own identity on the NHS App.
Step 1. read this information leaflet
Step 2. download, complete and print our 'Online Access Application Form'.
Step 3 Visit the Practice in person and hand to reception your completed application form. Please inform the receptionist whether you've read the information leaflet.
Please Note that we also have the application form at reception if you are unable to download, complete and print it.
Step 4 Show your Identification - two forms of ID.
One needs to be photo ID such as Passport, drivers licence, freedom pass etc and also one form of ID with your home address such as recent utility bill, bank statement etc. Full List of acceptable ID
If you are unable to provide us with suitable Identity Verification, we may be able to grant access by asking a series of questions to confirm your identity.
Once you have completed the above steps, our Patient Services Team will print for you or email a "Registration Letter" which you need in order to link your online account to the Surgery.
Your Registration Letter will be a document with two pages, the first page has links to all the sites you can use your codes for. (The NHS App is not included on the list, but the codes can still be used to link your account if you are unable to link using your ID.)
The linkage key you require is on the second page of the document, and will look like this:
Once you have linked your account, you will have full access to all the online services you requested.
Further help can be found here:
Updated 17/10/2023