How to Order a Repeat Prescription

The Repeat Prescription Process at Moatfield Surgery

If you need regular medication, your doctor may authorise the issue of Repeat Prescriptions. 

There are many ways you can order your repeat prescription:

Once we have received your request, it will be reviewed by a GP. 

When the GP has signed off your request, your prescription will be sent electronically to your Nominated Pharmacy.

Please allow 2-3 working days to collect your medication from your nominate pharmacy. Do not wait until you have run out of your medicine before re-ordering. 

Please enquire at your nominated pharmacy if you require a delivery service. (Please note they may charge a delivery fee.)

 

NHS Medicines A-Z

 

Order Your Prescription Online

prescriptions-banner-1170x150

You can order your repeat prescription online via the NHS App and Patient Access. This service is available to ALL our patients and can be accessed 24 hours a day, 7 days a week!

Once you are registered for Online Access, you can order repeat prescriptions online via your mobile, tablet or computer!

We recommend ordering your medication online as it is quicker and easier than handing your prescription to Reception.

The request goes straight to your GP to be reviewed, and you can check the status of your order before you go to the pharmacy to collect it!

I'm having problems using the NHS App

I'm having problems using Patient Access

 

Paper Prescription Requests

As of July 2023, we no longer accept handwritten paper slips. You can still submit requests using the FP10 Paper form given to you at the pharmacy when you collect your prescription. 

What do I need to do?

  • Make sure you are given an FP10 Form when you collect your prescription from the pharmacy
  • On the FP10 Form, tick the medication you are requesting and hand the form into Reception, or post it through the prescription box at the front of the building. 
  • If you don't have an FP10 form, please speak to Reception and ask for a copy to be printed. 

Pharmacy Prescription Slip with dummy patient details

Paper Prescriptions FAQs

 

Housebound Patients Only - Ordering over the Phone

We do not accept prescription requests over the phone, unless you are housebound and cannot order online.

This is in order to avoid mistakes and ensure your safety. 

When you are ordering your medication over the phone, we will need:

  • Your Name and Date of Birth
  • The name and dose of the medicine(s) you are requesting.

You may need a review with our Practice Pharmacist to ensure this is appropriate for you. 

 

Your Nominated Pharmacy

In order for us to know where to send your prescriptions, you need to have a Nominated Pharmacy.

This is the pharmacy of your choice, where you will usually collect your prescriptions, they will receive your prescriptions from your GP and prepare them for you. 

It is your choice which pharmacy you have as your Nominated Pharmacy, and you can easily change it if your current nomination is no longer convenient. 

How to Nominate a Pharmacy:

 

Revised 30/04/2025