If you require prescriptions for regular and continuing treatment, it is not always necessary to see the doctor each time. 

Please give 2 full working days’ notice for repeat prescriptions to ensure you do not run out. Please be aware Moatfield does NOT accept prescription requests over the telephone.


Repeat Prescriptions

For prescription queries, please telephone after 11 am. Please note we cannot take prescription requests over the phone. 

If you need regular medication your doctor may authorise the issue of repeat prescriptions.

When you receive your prescription you will also receive a tear-off portion giving details of your repeat medication. You can use this to tick off the items you need to order when the time comes to order some more.

Please allow 2-3 working days to collect your medication from your nominated pharmacy. Please DO NOT wait until you have run out of medicine before reordering.

Please enquire at your nominated pharmacy if you require a delivery service. (Please note they may charge a delivery fee.)



Ways to order your Repeat Prescription

  1. Online via the NHS App or Patient Access
  2. Personally by handing in your repeat prescription slip at the reception desk or out of hours letter box.
  3. By post, enclosing a stamped addressed envelope if the prescription is to be returned.

In order to avoid mistakes and ensure your safety, we do not accept requests by telephone for repeat prescriptions, unless you are housebound.


Important Information about How You Order Your Prescriptions

Our Prescription Process changed in July 2023. 


Order Your Prescription Online


You can order your repeat prescription online via the NHS App and Patient Access. This service is available to ALL our patients and can be accessed 24 hours a day, 7 days a week!
Once you are registered for Online Access, you can order repeat prescriptions online via your mobile, tablet or computer!

We recommend ordering your medication online as it is quicker and easier than handing your prescription to Reception. The request goes straight to your GP to be reviewed, and you can check the status of your order before you go to the pharmacy to collect it!


Electronic Prescription Service (EPS)

EPS allows the surgery to send your prescription electronically to the pharmacy of your choice, anywhere in England. 

You no longer have to collect a physical prescription from your GP. Transferring prescriptions electronically is safer, more efficient and there is no chance of it getting lost. 

You will have more choice about where to get your medicines from, because they can be collected from a pharmacy near to where you live, work or shop. Prescriptions can be processed quicker at the pharmacy as they are transferred immediately. 



Your Nominated Pharmacy




In order for us to know where to send your prescriptions, you need to have a Nominated Pharmacy. This is the pharmacy of your choice, where you will usually collect your prescriptions, they will receive your prescriptions from your GP and prepare them for you. 

It is your choice which pharmacy you have as your Nominated Pharmacy, and you can easily change it if your current nomination is no longer convenient. 

How to Nominate a Pharmacy:





Prescription Charges

People in the following categories are automatically exempt from prescription charges: Children under 16, under 19 and in full-time education, people over 60, people with certain chronic medical conditions, pregnant women and women within one year of giving birth.

Find out if you qualify for free prescriptions


Pre-Paid Prescriptions

It is sometimes worthwhile to buy a prescription pre-payment certificate. You can apply online or contact the number on the back of your repeat prescription slip. A 3-month certificate costs £31.25 and a 12-month certificate costs £111.60. These cover all NHS prescriptions during that timeframe. 

HRT Pre-payment Certificates

If you are currently prescribed hormone replacement therapy (HRT) medication, The NHS now offers an HRT prepayment certificate.
For your certificate to cover your HRT medication, you MUST order your repeat HRT prescriptions separately from other medication(s) as pharmacies cannot correctly process this if on the same prescription.

If you have any questions, please speak to your community pharmacy team.

Find out more and check that your Medication is included.


Revised 09/06/2023