Come and Have Your Say

What is the Moatfield Surgery Patient Participation Group?

The aim of the group is to maintain an effective relationship between Moatfield Surgery and patients through a two-way channel of communication. 

 

PPG Updates:

Come and Have Your Say sessions

Our recent Come and Have Your Say sessions on 9th and 11th April went very well, so a big thank you to everyone who gave feedback to our PPG.

In December 2024, members from our PPG attended the practice to engage with our wider patient population. The outcomes of these sessions are detailed in this summary report. 

Quarterly summaries and recent PPG meeting minutes are available here.

Updates from Moatfield Surgery:

  • 22/04/25 - We had hoped our two new consulting rooms would be ready by the end of March. Unfortunately, due to a series of unforeseen delays, they’re now expected to be completed by late April 2025. Thank you for your patience – we’re excited to offer more space to support patient care soon.
  • 11/04/25 - Rapid Health Update: We are very pleased to have confirmation from Rapid Health that a free-text option will be implemented at the end of each request form. This is a much-needed feature, and we hope this will be in place very soon.
  • 03/10/24 - Moatfield Surgery 2024 Patient Survey Report

 

You SAID, we DID

New section coming soon! We want to evidence and highlight actions taken by the practice following feedback from our patients and our PPG.

 

Have Your Say

Although we aren't taking on new PPG members at the moment, your feedback is essential in helping us collaborate with the surgery to enhance its services. Soon, you’ll be able to share your comments, thoughts, and observations directly with the PPG via our dedicated email address. Stay tuned for more updates coming your way!

 

What is a PPG?

According to the National Association of Patient Participation, PPGs can make real constructive changes to the provision of services that are available at General Practice level, helping the practice to be more responsive and provide services that reflect the needs of the patient population. 
PPGs also play a key part in sharing information, advice and support to encourage healthier communities and help local people to lead healthier lives. 
Any member of the practice can be involved in the PPG. 
For more information, please visit the National Association for Patient Participation (NAPP) Website

NAPP Website

people sitting at a table having a discussion

 

What is the Role of the PPG?

The Aims and Objectives of the PPG are:

  • Being a Critical Friend to the Practice
  • Advising the practice on a patient's perspective, providing an insight into the quality of services.
  • Encouraging patients to take greater responsibility for their own health
  • Researching the views of those who use the practice (including carers/relatives)
  • Participating in health promotion events
  • Regularly communicating with the patient population

The Aims and Objectives of the PPG are NOT:

  • For PPG members to provide any medical advice to other patients
  • For individual personal issues or complaints to be raised
  • For membership to be used as an elevated right to care or treatment
  • To change or influence the ICB or National Guidance or pressures. 
Patient Participation Groups can be used to support the practice, run volunteer services and support groups to meet local needs. They can also support the practice in requests to improve services available at a PCN/Wider NHS Level. 

 

PPG Membership

people sitting in a room having a discussion

PPG Members should:
  • Be registered as either a patient or a carer of a patient at Moatfield Surgery
  • Remain objective
  • Work Collaboratively
  • Listen to the views of the group
  • Adhere to the Terms of Reference for PPG Members
  • Commit to the 7 Principles of Life
  • Selflessness
  • Integrity
  • Objectivity
  • Accountability
  • Openness
  • Honesty
  • Leadership
 
For our PPG to be truly representative of our patients, we need to cover a broad spectrum of our patients; young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups. 

 

PPG Meetings

Meetings of the Patient Participation Group should ideally take place at least quarterly:
  • Follow an Agenda (issued by the Secretary)
  • Are a forum to discuss patient issues, concerns, suggestions etc. 
  • An opportunity to listen to speakers from the practice about developments or initiatives which will affect the patient population.
  • An opportunity for members to represent the patient population.

 

 

 

Last Updated 28/01/2025