CHANGES TO HOW YOU ORDER PRESCRIPTIONS
Our Prescription Process will be changing from 24th July 2023.
From this date, we will no longer accept handwritten paper slips.
Patients will still be able to request prescriptions using the FP10 repeat prescription form you receive from the pharmacy when you collect your prescription, or by ordering your medication online using the NHS App.
What do I need to do?
- Make sure you are given an FP10 form when you collect your prescription from the pharmacy
- On the FP10 Form, tick the medication you are requesting and hand the form into Reception or the prescription box at the front of the building.
- Alternatively, request your medication using the NHS App.
Why are you making these changes?
The simplest answer is, for Patient Safety.
Medications with similar names can have drastically different effects on the body. For safe prescribing, it is important that the correct medications are requested.
Although lots of hand-written requests are clear and accurate, there are some that are hard to read and contain incorrect medications. By using the printed FP10 Prescription Forms, these risks are reduced.
FAQs
1. What if the Medication I Need isn't on the FP10 Prescription Form?
If the medication you are needing to request isn't on your FP10 form, please contact the surgery to book a review with a clinician.
2. If I don't have a copy of my FP10, how do I get one?
The pharmacy will give you an FP10 when you pick up a repeat prescription so keep it safe for when you need to request your medication again. If you have lost your form or don't have a copy, please speak to reception and ask for a copy to be printed.
3. How do I get help with the NHS app?
We have lots of information on our Online Services Page that may answer any questions you have. If you are still having difficulties, please visit the NHS app help and support page
4. How do I request medication for someone else?
You would need to complete a proxy access form (for someone over the age of 16, the individual would need to complete the form themselves) which allows you to request their medication via the NHS App / Patient Access. Prescription requests can also be submitted via the FP10 form.
For information about registering for Proxy Access, visit our Proxy Access page.
5. What if I require my medication urgently?
If you are running low on your medication, the NHS app is the fastest route for completing a request. Please allow 3-5 working days for prescription requests to be completed.
6. What if a hospital or consultant prescribes me medication?
Any urgent medication will be provided by the hospital. For us to issue any medications, we require written confirmation of the prescription which will be sent to us. Once we receive this confirmation, we can carry out the request within 3-5 working days.
Online Services Resources
Resources to help you set up your NHS App account.
Last Updated 09/06/2023