We constantly strive to give you the highest possible standard of service and we try to give you the best possible care and attention. If you have any suggestions or feel you have reason to complain about the service you received, please contact the Practice Manager. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.


Our practice complaints leaflet gives details of the procedure and is available in our patient waiting area. You are also welcome to print a leaflet from the link below.

Practice Complaints Procedure


Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)

Heathwatch is an independent consumer champion created to gather and represent the views of the public. Healthwatch will play a role at both national and local level and will make sure that the views of the public and people who use services are taken into account. Healthwatch provides a free and independent health advocacy service which helps local people explore options for getting their voice heard when they feel something has gone wrong. 

Telephone: 0300 012 0122


The Billingshurst Community Centre
Roman Way
West Sussex
RH14 9QW


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. 
Tel: 0345 015 4033 


Millbank Tower