We're serious about security

Your security is very important to us. We take a number of measures to help safeguard you while you are using Online Services. This page explains how to find out whether you're connected to Online Services securely. You can then have confidence that you are using the real website and all your communication with it is safe from eavesdroppers.

These sites use a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technique used by online banks and shops.

Please check the certificate and familiarise yourself with how it looks in your browser. Whenever you use the site, check to make sure the certificate is still there. If it isn't, don't use the site and report the problem to your GP practice.

We have provided external links below to instructions for all the major browsers on how to view the security certificate. Click the link to open the instructions in a new window.

Make sure if you download the app you only download them from a trusted site. The links to download the NHS App and Patient Access securely can be found on our page: Download the Mobile Apps

Keeping your Data Safe

We do our part to keep your data safe at the surgery and we take this very seriously. But by opening an Online Services account, you are in possession of sensitive data and it is your responsibility to ensure that your data is protected when using Online Services. 

It is your decision who you share your data with, do not allow yourself to feel pressured into sharing your password with anyone or showing anyone your online record. If you are worried you may be pressured or persuaded into giving someone else your Online Services Login details, we recommend you do not sign up at this time.

If you would like someone else to manage your account, such as a trusted family member or a carer, you can request Proxy Access


Important Information about using Online Services

Before you start using Online Services, there is some important information to note. 

  • Any information in your Online Record is important and Private, so you should keep it safe and secure. Never share your Medical Information with others on any social media. 
  • Make sure you log out when you finish looking at your information, so that no one else can see it or change your password without you knowing. Make sure your password is not remembered by the site either. 
  • If you lose or forget your login details, go to the website which you normally use and click the "forgotten details" button, then follow the instructions. If this does not work, please contact the support desk or the surgery. 
  • If you think that someone else may have unauthorised access to your online account, firstly try to change your password, then contact us to audit your online accounts and reset your account if needed.
  • Nobody should force you to share your username, password, or any information in your online record. You have the right to say no. If someone asks to see your records and you do not want them to, please let us know as soon as you can.
  • If you change registered GP Practice, you will need to register again for online services at your new GP Practice. 
  • Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see. If you find anything difficult to understand, as well as talking to your doctor or nurse, you can go to the NHS Choices website. NHS Choices is the NHS Website for patients where you can look for information on illnesses, improving health and find NHS Services in your local area. Another website frequently used to search for information on test results is Lab Test Online UK. 
  • There may be information in your GP records that you did not know was there, or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please discuss this with us. 
  • If you see someone else's information in your record, please log out immediately and let us know as soon as possible


Updated 17/10/2023