Practice Team

We have an excellent team of fully trained Receptionists and Medical Secretaries.They have a difficult job to do, with phone calls and enquiries from every direction. Occasionally, they may need to ask a few details. They have been trained to make these enquiries to judge the urgency of any medical matter and for us to help you in the most appropriate way. Any information will always be treated in confidence.

 

Mrs Heike Burnett 
AMSPAR Dip.PCM MAMS MInstLM
Mrs Heike Burnett is our Practice Business Manager and manages all business aspects of the practice. She may be able to assist with any administrative or non-medical aspects of the practice. Due to the comprehensive remit managers cover including meetings away from the practice, please make an appointment before attending to ensure timely availability for your convenience.

 

Ms Tess Clarke 
AMSPAR Dip.PCM

Ms Tess Clarke is our Practice Manager for Patient Services and manages all operational aspects of the practice. She may be able to assist with any administrative or non-medical aspects of the practice. Due to the comprehensive remit managers cover including meetings away from the practice, please make an appointment before attending to ensure timely availability for your convenience.

 

Ms Helen Griffin
Reception Manager
Helen has many years experience in general practice and has been with Moatfield Surgery since 2013. Please do ask to speak to her regarding any concerns or suggestions you may have.

 

Mr David O'Connor
IT Manager
Modern general practice is far removed from the old appointment book and manual labour in receiving and recording data. A robust IT system is key to achieving best outcomes. David has a strong background in IT provision and may be able to assist patients with any issues relating to electronic access.